Troubleshoot issues when yous sign upwardly for a new account in the Azure portal

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  • 5 minutes to read

You lot may feel an upshot when y'all effort to sign up for a new account in the Microsoft Azure portal. This curt guide volition walk you through the sign-upwards procedure and discuss some common issues at each step.

Before you begin

Earlier beginning sign-upwardly, verify the post-obit:

  • The information for your Azure profile (including contact email address, street accost, and telephone number) is right.
  • Your credit card information is correct.
  • You don't already have a Microsoft account that has the same information.

Guided walkthrough of Azure sign-up

The Azure sign-up experience consists of 4 sections:

  • Well-nigh you
  • Identity verification by phone
  • Identity verification by card
  • Agreement

This walkthrough provides examples of the correct information to sign upwards for an Azure account. Each section likewise contains some mutual issues and how to resolve them.

Virtually yous

When yous initially sign up for Azure, y'all have to provide some data about yourself, including:

  • Your land or region
  • First name
  • Terminal proper name
  • Email accost
  • Phone number
  • Credit card information

Common bug and solutions

You meet the message "We cannot go along with sign-up due to an issue with your account. Please contact billing support"

To resolve this error, follow these steps:

  1. Sign in to the Microsoft account center.
  2. At the elevation of the page, select Your info.
  3. Verify that your billing and shipping details are are completed and valid.
  4. When y'all sign up for the Azure subscription, verify that the billing address for the credit card registration matches your banking company records.

If you continue to receive the bulletin, endeavor to sign upward past using a different browser.

How about InPrivate browsing?

Gratis trial is non available

Take you used an Azure subscription in the past? The Azure Terms of Apply agreement limits free trial activation merely for a user that'due south new to Azure. If y'all have had whatsoever other type of Azure subscription, you tin can't activate a complimentary trial. Consider signing up for a Pay-As-Y'all-Go subscription.

You see the message 'You lot are not eligible for an Azure subscription'

To resolve this issue, double-bank check whether the post-obit items are true:

  • The data that y'all provided for your Azure business relationship profile (including contact email address, street address, and telephone number) is correct.
  • The credit carte information is correct.
  • You don't already accept a Microsoft business relationship that uses the same information.

You see the message 'Your current account type is non supported'

This issue tin can occur if the account is registered in an unmanaged Azure Advertizement directory, and it is not in your system's Azure Advertisement directory. To resolve this effect, sign upwardly the Azure account by using another account, or accept over the unmanaged Advert directory. For more information, see Have over an unmanaged directory as administrator in Azure Active Directory.

Identity verification by phone

Identity verification by phone

When you go the text message or call, enter the code that you receive in the text box.

Mutual issues and solutions

No verification text message or phone telephone call

Although the sign-upwards verification process is typically quick, it may have up to four minutes for a verification code to be delivered.

Here are some additional tips:

  • You can utilise any telephone number for verification every bit long as it meets the requirements. The phone number that yous enter for verification isn't stored as a contact number for the account.
    • A Phonation-over-IP (VoiP) phone number can't be used for the phone verification process.
    • Check that your telephone can receive calls or SMS letters from a United states-based telephone number.
  • Double-cheque the phone number that you enter, including the land code that you select in the drop-down carte du jour.
  • If your phone doesn't receive text messages (SMS), try the Telephone call me selection.

Identity verification by card

Identity verification by card

Common bug and solutions

Credit card declined or not accepted

Virtual or pre-paid credit cards aren't accepted as payment for Azure subscriptions. To meet what else may cause your card to be declined, encounter Troubleshoot a declined menu at Azure sign-up.

Credit card form doesn't support my billing address

Your billing address must be in the country that you select in the About you lot department. Verify that y'all have selected the correct land.

Progress bar hangs in identity verification by bill of fare section

To complete the identity verification by card, third-party cookies must be allowed for your browser.

Utilize the following steps to update your browser's cookie settings.

  1. Update the cookie settings.

    • If you're using Chrome:

      • Select Settings > Show advanced settings > Privacy > Content settings. Clear Block third-party cookies and site information.

    • If you lot're using Microsoft Edge:

      • Select Settings > View avant-garde settings > Cookies > Don't block cookies.

  2. Refresh the Azure sign-upwardly page and check whether the problem is resolved.

  3. If the refresh didn't resolve the issue, and then exit and restart the browser, and attempt again.

I saw a charge on my gratuitous trial account

You may come across a small, temporary verification hold on your credit carte du jour account subsequently you sign up. This concord is removed within 3 to 5 days. If you are worried about managing costs, read more than almost Analyzing unexpected charges.

Understanding

Complete the Agreement.

Other issues

Can't activate Azure benefit plan like Visual Studio, BizSpark, BizSparkPlus, or MPN

Check that you lot're using the correct sign-in credentials. So, check the benefit programme and verify that you're eligible.

  • Visual Studio
    • Verify your eligibility condition on your Visual Studio account page.
    • If yous tin't verify your status, contact Visual Studio Subscription Back up.
  • Microsoft for Startups
    • Sign in to the Microsoft for Startups portal to verify your eligibility status for Microsoft for Startups.
    • If you can't verify your condition, yous tin get help on the Microsoft for Startups forums.
  • MPN
    • Sign in to the MPN portal to verify your eligibility status. If you take the appropriate Cloud Platform Competencies, you may be eligible for additional benefits.
    • If you can't verify your status, contact MPN Support.

Can't activate new Azure In Open subscription

To create an Azure In Open subscription, you must have a valid Online Service Activation (OSA) cardinal that has at least one Azure In Open up token associated with information technology. If you don't have an OSA key, contact i of the Microsoft Partners that are listed in Microsoft Pinpoint.

Additional help resource

Other troubleshooting articles for Azure Billing and Subscriptions

  • Declined card
  • Subscription sign-in issues
  • No subscriptions found
  • Enterprise cost view disabled

If yous take questions or need help, create a back up request.

Adjacent steps

  • Read the Cost Direction and Billing documentation